Privacy Policy
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Tire Town Distributors Ltd. (“Tire Town”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when you use our website, contact us, request a service, or communicate with our team.
This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and how you can contact us about your personal information.
We operate in Alberta, Canada, and our privacy practices are intended to comply with applicable privacy laws, including Alberta’s Personal Information Protection Act (PIPA) where applicable.
1. INFORMATION WE COLLECT
We may collect information that you provide directly to us when you:
- Contact us through our website
- Request mobile truck repair or roadside service
- Submit a service request or contact form
- Request a quote
- Call, email, or message us
- Communicate with our service or dispatch team
- Submit information on behalf of a fleet or business
Depending on the service you request, this may include:
- Your name
- Company or fleet name
- Phone number
- Email address
- Service location
- Billing information
- Vehicle or truck information
- License plate, unit number, make, model or year
- Details about the repair or service you require
- Information you choose to include in a message or service request
We aim to collect only information that is reasonably necessary for the purpose for which it is being collected. This approach is consistent with Canadian privacy principles concerning limited collection and identified purposes.
2. INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, certain technical information may be collected automatically by our website, hosting provider, analytics tools, or other technologies.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Approximate geographic information
- Referring website
- Date and time of your visit
- Website usage information
This information may be used to understand how visitors use our website, maintain website security, troubleshoot technical issues, and improve our website and services.
3. HOW WE USE YOUR INFORMATION
We may use personal information to:
- Respond to your questions and service requests
- Schedule and provide truck repair or roadside services
- Contact you about a requested service
- Provide estimates, invoices, and service information
- Dispatch technicians to a service location
- Communicate with fleet customers
- Process payments where applicable
- Maintain business and service records
- Improve our website and services
- Protect our website, systems, customers, and business
- Meet legal, accounting, insurance, or regulatory requirements
We will generally use personal information for the purposes for which it was collected or for other purposes permitted by applicable law. Canadian privacy principles generally require organizations to identify purposes for collection and limit subsequent use or disclosure.
4. SERVICE REQUESTS AND LOCATION INFORMATION
When you request mobile truck repair or roadside assistance, we may need your location so that we can dispatch a technician to your truck.
Depending on the information you provide, this may include:
- Address
- Highway or road location
- Yard or facility name
- City or town
- GPS/location information you voluntarily provide
- Truck or unit location
We use this information to provide the requested service and coordinate the service call.
5. PHONE CALLS, EMAIL AND MESSAGING
If you contact Tire Town by phone, email, WhatsApp, or another messaging service, we may retain information from that communication when reasonably necessary to respond to your request, provide service, maintain records, or resolve a customer-service issue.
Third-party messaging platforms may have their own privacy policies and terms. We recommend reviewing those policies when using their services.
6. COOKIES AND ANALYTICS
Our website may use cookies and similar technologies.
Cookies may help us:
- Keep the website functioning properly
- Remember certain preferences
- Understand website traffic
- Measure website performance
- Improve the user experience
- Understand which pages and services are most useful to visitors
Some cookies may be provided by third-party services used on our website.
You can generally control cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.
7. THIRD-PARTY SERVICE PROVIDERS
We may use third-party companies to help operate our website and business.
These providers may include services for:
- Website hosting
- Website security
- Analytics
- Email delivery
- Forms
- Payment processing
- Customer communications
- Scheduling or service management
Where a third party processes personal information on our behalf, we take reasonable steps to use appropriate safeguards and limit the information provided to what is reasonably necessary for the relevant service.
Organizations subject to PIPEDA are expected to remain accountable for personal information transferred to third parties for processing and to use appropriate safeguards.
8. WHEN WE MAY DISCLOSE INFORMATION
We do not disclose personal information simply because we have it.
We may disclose information when it is reasonably necessary to:
- Provide the service you requested
- Dispatch or coordinate a technician
- Process a payment
- Operate our website and business
- Use a service provider working on our behalf
- Meet legal or regulatory requirements
- Protect our customers, employees, systems, or property
- Prevent fraud, misuse, or security threats
- Respond to a lawful request or legal process
Personal information should generally only be used or disclosed for identified purposes, with consent where required, or where otherwise permitted or required by law.
9. HOW WE PROTECT PERSONAL INFORMATION
Tire Town takes reasonable measures to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, or destruction.
Depending on the circumstances, safeguards may include:
- Restricted access to personal information
- Password and account controls
- Secure website connections
- Administrative procedures
- Technical security measures
- Physical safeguards
- Limiting employee access to information based on business needs
No website, computer system, email service, or method of transmission can be guaranteed to be completely secure.
Alberta’s PIPA requires organizations to take reasonable measures to protect personal information in their custody or control.
10. HOW LONG WE KEEP PERSONAL INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide services, maintain appropriate business records, resolve disputes, meet contractual obligations, and satisfy applicable legal, accounting, insurance, or regulatory requirements.
When information is no longer required, we take reasonable steps to securely dispose of or anonymize it where appropriate.
Canadian privacy guidance recommends establishing retention and disposal practices and keeping personal information only as long as needed for its identified purposes.
11. YOUR PRIVACY RIGHTS
Depending on applicable law, you may have rights concerning your personal information, including the right to:
- Ask whether we hold personal information about you
- Request access to your personal information
- Ask that inaccurate information be corrected
- Ask questions about how your information is collected, used, or disclosed
- Make a privacy-related complaint
Canadian privacy principles include individual access and the ability to challenge an organization’s privacy practices.
To make a privacy request, contact us using the information below.
When information is no longer required, we take reasonable steps to securely dispose of or anonymize it where appropriate.
Canadian privacy guidance recommends establishing retention and disposal practices and keeping personal information only as long as needed for its identified purposes.
12. CONSENT
Where required by applicable law, Tire Town will obtain your consent before collecting, using, or disclosing personal information.
You may withdraw consent in certain circumstances, subject to legal or contractual restrictions and reasonable notice.
Withdrawing consent may affect our ability to provide certain services where the information is necessary to provide those services.
Canadian privacy principles generally require knowledge and consent for collection, use, or disclosure of personal information, subject to legal exceptions.
13. MARKETING COMMUNICATIONS
If you choose to receive promotional communications from Tire Town, we may use your contact information to send information about our services, offers, updates, or other business communications.
You can request to stop receiving promotional communications by using the unsubscribe option where provided or by contacting us directly.
Stopping promotional communications will not prevent us from sending service-related communications that are necessary to respond to an existing request or provide a service.
14. CHILDREN'S PRIVACY
Our website and services are intended for general audiences and are not specifically directed toward children.
We do not knowingly collect personal information from children for purposes that are not appropriate under applicable law.
15. LINKS TO OTHER WEBSITES
Our website may contain links to third-party websites or services.
Tire Town is not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
16. PRIVACY BREACHES
If Tire Town becomes aware of a privacy breach involving personal information, we will assess the situation and take appropriate steps in accordance with applicable privacy laws.
This may include containing the incident, assessing the potential risk, taking steps to reduce harm, and providing notifications where required by law.
17. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our services, website, privacy practices, or applicable legal requirements.
When we make changes, we will update the Last Updated date at the top of this page.
We encourage you to review this page periodically.
18. CONTACT US ABOUT PRIVACY
If you have a question, concern, access request, correction request, or complaint about how Tire Town handles your personal information, please contact us.
Tire Town Distributors Ltd.
Phone: (403) 969-3600
Email: info@tiretown.ca
Address: 3516 26 St NE #4C, Calgary, AB T1Y 4T7, Canada
Subject: Privacy Request
We will review privacy concerns and respond in accordance with applicable requirements.
For Alberta private-sector privacy matters, the Office of the Information and Privacy Commissioner of Alberta provides oversight and information regarding PIPA. Alberta also advises individuals to first direct concerns about how a private organization handled their personal information to that organization’s privacy officer.